Privacy Policy
Introduction & scope
Your privacy matters to us. This policy explains what we collect and how we handle it.
This Privacy Policy describes how TaylorMade Law, LLC (“Taylor Made Law,” “TML,” “we,” “us”) collects, uses, shares, and protects personal information when you use the websites at taylormadelaw.com and app.taylormadelaw.com, the Taylor Made Law application, and related services (the “Platform”). It applies to both clients seeking legal help and attorneys who join the network.
This policy is incorporated into our Terms & Conditions. By using the Platform, you agree to the practices described here.
Information we collect
Information you provide
- Account and profile data — name, email, phone, password, and (for attorneys) firm name, bar number, jurisdictions, practice areas, and photo.
- Intake and matter data — details you submit through “Find a Lawyer” or similar forms describing your legal need.
- Communications — messages, files, and content you share through Circles, messaging, and support requests.
- Payment data — for attorneys, billing details processed by our payment provider; we do not store full card numbers.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, and interactions;
- Cookies and similar technologies (see Section 5).
Information from third parties
- Bar-verification and identity checks used to vet attorneys;
- Analytics and advertising partners;
- Referral sources and integrated services you connect.
How we use information
We use personal information to:
- Operate the Platform, create and manage accounts, and verify attorney credentials;
- Route client requests to attorneys and facilitate connections, referrals, and the Case Marketplace;
- Process attorney subscriptions and payments;
- Communicate with you, including transactional emails and SMS you have consented to receive;
- Provide support, ensure security, prevent fraud, and enforce our terms;
- Analyze and improve the Platform and measure marketing performance;
- Comply with legal obligations.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law. When information is no longer needed, we delete or anonymize it. Specific timelines are described in the account-deletion section below and may vary by data type.
Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, to opt out of certain sharing or targeted advertising, and to not be discriminated against for exercising these rights (for example, under California’s CCPA/CPRA and similar U.S. state laws).
To exercise these rights, contact us at info@taylormadelaw.com or use the in-app controls. We will verify your request and respond within the time required by applicable law. You may also delete your account directly, as described next.
Account deletion
You can delete your Taylor Made Law account and associated personal information at any time.
How to delete your account
You can request deletion in either of these ways:
- In the app: go to Settings → Account → Delete account, then confirm.
- By email: send a request from your account email to info@taylormadelaw.com with the subject “Delete my account.”
We may ask you to verify your identity before completing the request to protect your account.
What is deleted
When your account is deleted, we delete or de-identify the personal information associated with it, including your profile details, saved preferences, and content you created that is not part of another person’s records, on the timeline below.
| Item | What happens |
|---|---|
| Deletion request completed | Within [30] days of a verified request, we delete or anonymize your account and profile information from active systems. |
| Backups | Residual copies in encrypted backups are removed on our normal backup rotation, within [90] days. |
| Marketing lists | You are removed from marketing emails and SMS; we may keep a minimal suppression record so we do not contact you again. |
What we may retain, and why
Some information may be retained after deletion where the law requires or permits it, or where it is needed for legitimate business or legal purposes. This may include:
- Transaction and tax records — payment and invoice records (held by us and our payment processor) retained for the period required by tax and accounting law;
- Records required by law — information we must keep to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements;
- De-identified and aggregated data — information that no longer identifies you and is used for analytics and reporting.
Deletion is permanent and cannot be undone. If you want a copy of your information, request it before deleting your account.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and role-based permissions. No system is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you and regulators as required by law.
Children’s privacy
The Platform is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
The Platform may link to or integrate third-party sites and services, including vendors in the Business Services Directory. Their privacy practices are governed by their own policies, and we are not responsible for them. Review those policies before providing information.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide notice through the Platform or by email. Your continued use after the changes take effect constitutes acceptance.
Subscriptions and Privacy
If you purchase your Subscription through a third-party app marketplace (such as the Apple App Store or Google Play), that marketplace — not Taylor Made Law — processes the transaction and generates a randomly generated Subscriber ID that is unique to you and to Taylor Made Law. We use this Subscriber ID, together with the sales information the marketplace provides, to understand our product’s performance.
If you cancel all of your subscriptions with Taylor Made Law and do not resubscribe within 180 days, your Subscriber ID will be reset. Purchases made through a marketplace are also subject to that marketplace’s own terms and privacy policy, and any cancellation or refund of a marketplace subscription is handled through the marketplace rather than by us.
Contact us
Questions or requests about your privacy? Reach us at:
Taylor Made Law
TaylorMade Law, LLC
info@taylormadelaw.com
